Flexi Season

Commute, your way.

A Flexi Season ticket allows eight days of travel in 28 days – any time between two stations, offering flexibility and savings when working fewer days in the office.

We know that for many, spending 5 days a week in the office is a thing of the past. The national Flexi Season ticket is designed to match modern working habits and provides passengers with greater savings on travel.

The key benefits on the Flexi Season ticket include:

  • A flexible ticket that provides customers 8 days of travel in 28 days
  • Unlimited all-day travel between two named stations
  • Available for most routes nationally
  • Save money vs Standard Anytime Day Returns
  • 100% paperless, available on Smartcard

How to purchase a Flexi Season ticket


Order your free Smartcard

Smartcards are completely free and can take up to 5 days to arrive. Order your Smartcard today


Purchase your Flexi Season

Purchase your Flexi Season ticket online via our website or app


Collect your Flexi Season

Use the EMR app to load your Flexi Season ticket to your Smartcard, or load your Smartcard using a ticket machine or platform validator at your station.


Activate your day pass

Ready to travel?
Activate a day pass within the EMR app or activate at stations using ticket gates or platform validators.

A Flexi Season ticket provides customers with 8 days of travel in 28 days - any time between two named stations. The 8 days of travel don’t need to be specified in advance, giving part-time commuters more flexibility to travel when they want and need.

The Flexi Season ticket is priced between an Anytime Day Return and a 7 Day Season ticket, offering savings for commuters travelling during peak times, 2-3 days a week.

Flexi Season tickets are available on Smartcard. If you don’t have a Smartcard then please allow plenty of time to get one before you travel - they can take up to 5 days to arrive by post. Find out more about Smartcards.

Each time you travel with a Flexi Season, you will need to activate your day pass within the EMR app. This is to make sure that you have a valid ticket before boarding your train.

Flexi season tickets are available to purchase now, for travel from 28 June 2021.

1. Order your Smartcard

Smartcards are completely free and can take up to 5 days to arrive.

Order a Smartcard

2. Purchase your Flexi Season ticket

The new Flexi Season ticket will be available from 21st June.
You will be able to purchase a Flexi Season ticket online via our website or app.
Download the EMR App

3. Collect your Flexi Season ticket

Use the EMR app to collect your Flexi Season ticket. Open up your Ticket Wallet on the EMR app, locate your Flexi Season ticket and collect them to your Smartcard with just a tap.

4. Activate your Day Pass

Ready to travel? Activate a day pass within the EMR app. Find your Flexi Season ticket within the ticket wallet to activate your day pass ahead of boarding the train. Once activated, you'll be able to tap in and out with your Smartcard at ticket gates and validators.

If not using the app, Flexi Season tickets can be collected and activated at stations using ticket gates or platform validators.

A Flexi Season ticket is a more flexible season ticket that allows 8 days of travel in 28 days with unlimited travel, from the time you activate your day pass until 04:29 the next morning, between two stations each day that it is used. It’s great for commuters travelling during peak times 2-3 days a week, Monday to Friday, as it offers an alternative to a traditional five-day a week season ticket.

A Flexi Season allows you to take advantage of a frequent travel discount, giving you 8 separate days of travel in 28 days between two stations, which don’t have to be used consecutively. In comparison, a Season ticket allows you unlimited travel within its validity period - typically for a week, or any period between a month and a year.

Season tickets are available in First Class and Child options, while Flexi Season comes in Standard Class only as it is aimed at commuters travelling during peak times, Monday to Friday, 2-3 days a week.

The previousEMR Flexi Season ticket allowed you to purchase bundles of 10 tickets which can be used within one month, or 20 tickets for use within three months for journeys on one route. These tickets are available on selected routes to/from Derby, Leicester and Nottingham.

The new Flexi Season ticket allows travel on any eight days in a 28 day period on the same route. These tickets will be available on most routes nationally.

Customers with an existing Flexi Season ticket will still be able to travel with their ticket.

Yes, unless it is for a specified operator or route. If it is this will be stated at time of purchase.

Flexi Season tickets are available now and valid for valid for use from the 28th June. You can purchase a Flexi Season ticket via our website or app for all routes nationally. Travelling with a Flexi Season will require a Smartcard. Order your Smartcard here.

Smartcard
If you have a Smartcard, you can buy your Flexi Season ticket online and add it to your Smartcard via the EMR app. Alternatively, when you get to the station by ‘touching in’ on the yellow reader on the gate, platform validator, or in some cases the self-service ticket machine. Make sure you do this before you travel.

If you don’t have a Smartcard then please allow plenty of time to get one before you travel - they can take up to 5 days to arrive by post.

No, but Flexi Season tickets can be used for travel during peak and off peak periods. Flexi tickets are aimed at commuters making the same journey 2 –3 times a week during peak times.

No. Flexi Season tickets are only available in Standard Class.

No. Flexi Season tickets are only available as adult fares.

If you don’t make all of your journeys within 28 days, your passes will no longer be valid to use. You can request a refund for the remaining passes before the expiry date from the retailer you purchased your ticket from. The refund will be calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used. An administration fee of no more than £10 will apply.

Order your Smartcard

Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them.

National Rail Conditions of Travel

All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available from staffed ticket offices or in a PDF to download at www.nationalrail.co.uk/nrcot

Using your Season Ticket and requirement to activate your Flexi Season Ticket

You can use your Season Ticket up to, and including, 04:29 in the morning following its expiry date for any number of journeys between the stations and/or within the zone(s) shown on it at any time of day. It may be used at intermediate stations, as long as the Ticket you hold is valid for the route you wish to use. Details are available where these tickets are sold.

With First Class Season Tickets you may travel in the First Class or Standard Class areas of the train.
Standard Class Season Ticket holders may upgrade their Season Ticket to First Class at the ticket office before they board the train (or on the train if there is no open ticket office where you board the train).

Travelcard Season Tickets allow unlimited travel at any time of day on National Rail, London Underground, DLR and London Trams within the London Fare Zones Area which you have purchased. Travelcard Season Tickets are also valid on most London Bus services throughout the London Bus network. For journeys starting outside the London Fare Zones Area, the Travelcard Season Ticket allows travel by train between the starting station and the London Fares Zones Area boundary, and then unlimited travel within the zones paid for.

You cannot transfer your Season Ticket to another person.

Additional conditions specific to Flexi Season Tickets

Flexi Season tickets are valid for a 28-Day period and entitle you to 8 days of travelling between the stations specified, within that 28-Day period.

You must activate a day’s worth of travel in your Flexi Season before you board a train service. If you board a train without activating a day’s worth of travel, you will be treated as not having a valid ticket, unless you are specifically permitted to board a train service with an un-activated Flexi Season by an authorised member of staff or notice of the Train Company whose service you intend to board.

Once activated, your Flexi Season is valid for any number of journeys between the origin and destination stations, including intermediate stations, as long as the Flexi Season you hold is valid for the route you wish to use. It remains valid until 04:29 the day after it is activated.
Once activated, you cannot deactivate or refund a day’s travel if you decide not to travel.

INFORMATION:

Under the National Rail Conditions of Travel, you can use your Season Ticket in conjunction with another ticket.

For example, if you hold an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so you will only need a ticket between Basingstoke and Salisbury.

If you are travelling to a destination not partially covered by your Season Ticket you will need a ticket to cover your full journey.

Photocards

You will need to be able to produce a photocard to buy most Season Tickets. These are issued free of charge from staffed ticket offices and you must provide a recent passport-type photograph of yourself. Season Tickets held on a smartcard or other media may not require a Photocard. This will be made clear when you purchase your Season Ticket.

Where required, your photocard number must be on your Season Ticket. For your Season Ticket to be valid, you must show both your Season Ticket and photocard with matching numbers if requested by any rail staff.

All children aged between 5 and 15 (inclusive) require a photocard. Proof of age will be required when the Season Ticket is issued.

A photocard for a child aged under 14 is valid for 2 calendar years from the date of issue. So, for example, a card issued on 22 January 2021, expires on 21 January 2023.
If the child reaches 16 within 2 ½ years of the photocard being issued, the photocard will be dated to expire on the day before their 16th birthday.

'Changeovers'

If you move house, change your place of work or wish to change the class of travel, you may apply to exchange any Season Ticket for one month or longer with at least 7 days remaining, for one with the same expiry date for your new journey or class. This is called a changeover. We do not issue changeovers for 7 Day Season or Flexi Season Tickets.

A changeover may be applied for at the rail ticket office or retailer where the original ticket was issued or at any station relevant to the new journey. The new journey Season Ticket is a continuous renewal and it must start on the day following surrender of the original ticket. Any additional charge or refund will be based on the ticket prices when the original Season Ticket was bought, pro rata to the periods before and after the changeover.
No administration charge is made. Any ticket that has already been exchanged in this way may be accepted for further exchanges if necessary.

Refunds

If you no longer need your Season Ticket, you can apply for a refund from the retailer you bought it from. You will need to return the Season Ticket to the retailer, except where the retailer can remotely cancel the Season Ticket.
Any refund is calculated from the date the Season Ticket is returned to the retailer or the date the retailer has cancelled the Season Ticket for further use, and will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have actually used the ticket up to the date the Season Ticket has been returned or disabled (for Flexi Season Ticket refund calculation – see 4.5).

There will be an administration charge of no more than £10.00.

Additional conditions specific to Flexi Season Tickets

You must apply for a refund before the end of the 28-Day validity period.
A refund is calculated as the difference between the price you paid for the Flexi Season and the cost of the appropriate ticket(s) to travel at peak time, covering one return journey between the origin and destination of the Flexi Season, for each day’s travel you have activated. Where the price is higher between the destination and origin of the Flexi Season for the appropriate ticket(s) to travel at peak time, covering one return journey, this higher price will be used in the refund calculation.
The refund calculation will be based on the price of the appropriate peak time fare as it was on the start date of your Flexi Season.

INFORMATION:

You should be aware that the Season Ticket will need to be surrendered or, in the case of a smart Season Ticket, cancelled, so a refund should only be requested once you have completely finished using it.

Because of the discounts on longer term Season Tickets, refunds are not made pro-rata to the periods before/after surrender and annual Season Tickets may have no refund value after 10 months and 12 days.

For this reason, we recommend that employers' annual Season Ticket loan schemes are set up so that reimbursements are made in 10 equal monthly payments with two 'free' months at the end of the year, rather than in 12 equal monthly payments.

Refund Eligibility

There must be at least seven days remaining on a monthly or longer Season Ticket, or at least three days remaining on a 7-Day Season Ticket to obtain a refund (although on some 7-Day Season Tickets there may be no refund value after three days of use, dependent upon the relevant Anytime Day Return price). Flexi Seasons can only be refunded within their 28-Day validity period, regardless of number of unused days held.

Refunds are permitted on Duplicate Season Tickets. In these instances, an interview with the original retailer of the Season Ticket/Duplicate Season Ticket may be necessary. Please ask your retailer for more details.

In cases of illness, the refund can be backdated if you can produce evidence (such as a medical certificate) for a period before you request a refund, provided that you have not started travelling again using your Season Ticket since your illness.

Additional Conditions specific to Flexi Season

If you can provide evidence (such as a medical certificate) that you were not able to apply for a refund before the end of the 28-Day validity period because of illness, your retailer will still consider your refund application.

INFORMATION: It is not possible to have a partial refund or allow a Season Ticket to be extended for periods of non-use e.g. annual leave.

Discounts

Railcard discounts are not available, except for 16-17 Saver and Jobcentre Plus Travel Discount Card. Child discount is available on Season Tickets.

Additional conditions specific to Flexi Season

There are no Child or Railcard discounts available on Flexi Season, except for 16-17 Saver and Jobcentre Plus Travel Discount Card.

Compensation

If you are affected by cancellation or disruption to your journey, you may be entitled to compensation under the terms of the Passengers’ Charter of the operator you are travelling with. This could be in the form of a compensation payment (such as “Delay Repay”), or in the form of a discount on your Season Ticket renewal. This will be made clear in the Passenger’s Charter of the operator concerned.

INFORMATION:

A day already activated on your Flexi Season cannot be de-activated or refunded. If due to cancellation or disruption you choose not to travel or abandon your Flexi Season journey, please apply to your train operator for consideration of compensation such as “Delay Repay”.

Lost or stolen Season Tickets or photocards

If you lose your Season Ticket or it is stolen, report this immediately to the retailer from whom you bought it. If you or we cannot recover the lost or stolen ticket, we will then consider an application for a duplicate ticket, if the original was issued for a period of one month or more. We do not issue duplicates in respect of lost or stolen 7 Day Season or Flexi Season Tickets. We may ask you or others for information. There is an administration charge when we issue a duplicate Season Ticket.
We will refund (with no administration charge) the cost of tickets you buy while you are waiting for the duplicate ticket to be issued, if you hand these tickets in.

If you lose your photocard or it is stolen, we can issue a new one, for which a further passport-type photograph is required. If we need to reissue your Season Ticket, an administration charge will be made.

Please refer to National Rail Conditions of Travel; Conditions 39.1-39.4 for further details.

Requirement to Show Season Tickets (including dead battery on a mobile device) - Damaged or defective Season Tickets

You must always hold a valid ticket to travel and it must be readable by rail staff and validators.
If you are unable to show a valid and readable ticket, you will be treated the same as any other customer unable to provide a ticket and in line with the train company’s ticketless travel policy, which may include the issuing of a Penalty Fare.

If your valid Season Ticket is damaged, illegible or defective, for example it will no longer work in ticket gates, it will be replaced by the retailer from whom it was purchased, provided the retailer which sold it can confirm the ticket is still valid.

Where your Season Ticket is held on a defective smartcard (e.g. damaged or unreadable smartcard), you must contact the train operator or retailer that issued the smartcard to report your smartcard as damaged.

If your Season Ticket is held on a mobile device, you are responsible for ensuring that your Season Ticket can be scanned and your device has enough battery for the duration of your journey.

Season Tickets left at home

If you hold a valid Season Ticket but were unable to present it when requested because you had forgotten to carry it on that particular journey or mislaid it, the retailer of your Season Ticket, may at their discretion, refund any fare or Penalty Fare paid, less an administration charge not exceeding £10. In order to claim such a refund, you will need to provide the retailer from whom you bought your Season Ticket with your Season Ticket (and photocard if applicable), together with the additional Tickets you have purchased or any Penalty Fares notices.

A maximum of two refund claims on tickets purchased when a Season Ticket cannot be presented will be considered in any 12-month period regardless of the number of Season Tickets bought during that time.

Additional conditions specific to Flexi Season

We will not make any refund on additional tickets purchased when you forgot to carry your Flexi Season ticket.