Complaint Handling Procedure
Making a complaint
Try as we might to avoid it, things don’t always go to plan – and you may need to make a complaint. If you’re unhappy with any part of our service, we’ll do our best to make it right.
To make a complaint or leave feedback contact our customer service team.
If your journey with us has been delayed by 15 minutes or more, you can claim compensation with our Delay Depay scheme.