East Midlands Railway invites customers to meet members of their Senior Management Team

Tuesday, 11 February 2020


  • Customers invited to Derby and Nottingham stations on Thursday 13 February
  • Hear about Customer Service enhancements for the franchise
  • Opportunity to ask questions and share opinions

EMR is inviting customers to come along to Derby and Nottingham stations on Thursday 13 February.

The EMR leadership team will be there to listen and answer and questions customers have about their experience with East Midlands Railway and for them to hear what EMR have planned throughout their franchise.

Over the next few years, EMR will be investing £600m in improvements to trains and stations; this will help make journeys easier, more reliable and comfortable for passengers. In December this year, EMR will introduce a new timetable which enables the train operator to provide more seats, faster journeys, additional regional services, more Sunday services, earlier and later trains in the week as well as better connections to airports.

If you would like to come and meet members of the EMR leadership team, details are as follows:

Location: Derby station

Time: 16:00 – 17:30

Neil Grabham – Customer Service Director
Matt Stacey – Head of Stations

Location: Nottingham station

Time: 16:00 – 17:30

Sarah Turner – Head of Customer Experience
Dave Meredith – Head of On Train

Neil Grabham, Customer Service Director for EMR said: “This will be the first of many sessions where we will invite customers to come and have a chat to us about their experience with EMR.

This is part of our commitment to provide a way for our customers to ask questions and feedback about our network, trains and services.

“These sessions are well timed, as 2020 is an incredibly important and exciting time for EMR. Throughout the next few years, we will see lots of exciting developments, making a real difference to our customers.

“We are also looking forward to taking the opportunity to provide more information on what we will be delivering throughout our franchise”.