National Rail Passenger Survey
Satisfaction survey results
The National Rail Passenger Survey (NRPS) is conducted twice a year by Transport Focus, an independent customer body. It measures passenger satisfaction with railways across Great Britain.
Survey results are published nationally each spring and autumn. Full results for all train companies are available on the Transport Focus website.
Passenger Overall Satisfaction EMR total: 80%
Key benchmarks achieved
Regional (Liverpool - Norwich service only):
Regional routes (excluding Liverpool - Norwich services):
Dealing with delays (all routes): 46.7%